FREQUENTLY ASKED QUESTIONS
Shipping Questions
What forms of payment do you take?
We accept credit/debit card or paypal at this time.
How are items shipped?
We ship using USPS first class for most small kits and priority mail for larger items.
How do I track my order?
When your order is received and shipped you will be notified via email of the order number and tracking information.
How long will my order take once placed?
Most orders will be shipped between 3-5 business days. When shipped you will received an email notification with trackign details.
Can I return or exchange an item?
We want you to satisfied with your purchase so please contact us with details and we will work with you on the best possible solution.
Questions a
What fabric do you use in your embroidery kits?
The fronts are printed in the US on 100% organic cotton sateen.
Do the lines of the fabric wash out?
No, the lines are permenatly printed onto the fabric in the recommended color you are to stitch them.
What size hoop do I need?
I recommend using a 6" or 7" embroidery hoop for all the stitching kits.