FREQUENTLY ASKED QUESTIONS

Shipping Questions

What forms of payment do you take?


We accept credit/debit card or paypal at this time.




How are items shipped?


We ship using USPS first class for most small kits and priority mail for larger items.




How do I track my order?


When your order is received and shipped you will be notified via email of the order number and tracking information.




How long will my order take once placed?


Most orders will be shipped between 3-5 business days. When shipped you will received an email notification with trackign details. Please let us know if you need an item in a more timely fashion and we can try to accomidate you.




Can I return or exchange an item?


We want you to satisfied with your purchase so please contact us with details and we will work with you on the best possible solution. If you have any questions before ordering please email us and we would be happy to answer questions for you.





Questions a

What fabric do you use in your embroidery kits?


The fronts are printed in the US on 100% organic cotton sateen. The backs are 100% cotton quilting fabric.




Do the lines of the fabric wash out?


No, the lines are permenatly printed onto the fabric in the recommended color you are to stitch them. This also means that you don't have to stitch every line and your stuffy will come out just as cute!




What size hoop do I need?


I recommend using a 6" or 7" embroidery hoop for all the stitching kits.





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CONTACT

Oakland, CA 94601

 

info@ruthtillmandesigns.com

510-457-1414

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